Frequently Asked Questions

Browse our collection, select your desired items, add them to cart, and proceed to checkout. Fill in your shipping details and payment information to complete your order. You'll receive an order confirmation email with all details.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, JazzCash, EasyPaisa, and bank transfers. All transactions are secure and encrypted.

Orders can be modified within 2 hours of placement, provided they haven't been processed for shipping. Contact our customer service at support@smbglobal.com or call +92 300 1234567 for assistance.

We offer FREE delivery on orders of PKR 10,000 or more. For orders below PKR 10,000, a delivery fee of PKR 299 applies. Full sets and orders of PKR 10,000 or more require a 10% advance payment by Easypaisa, JazzCash or bank transfer, with the rest paid on delivery. Pay the full amount online to get 5% off.

Standard delivery takes 3-5 business days for major cities and 5-7 business days for other areas. Express delivery takes 1-2 business days for major cities. Delivery times may vary during peak seasons.

Currently, we only ship within Pakistan. We're working on expanding our international shipping capabilities. Sign up for our newsletter to be notified when international shipping becomes available.

We offer a 7-day return policy for unused items in their original packaging. Items must be returned with all tags and packaging intact. Customized or personalized items cannot be returned unless defective.

Log into your account, go to "My Orders", select the order you wish to return, and click "Request Return". Follow the instructions to generate a return label. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a free replacement or full refund, including shipping costs.

Most of our bone china and porcelain products are microwave and dishwasher safe. However, we recommend checking individual product descriptions for specific care instructions. Hand-painted or gold-rimmed items should be hand-washed to preserve their beauty.

Yes! We offer premium gift wrapping services for PKR 200 per order. You can select this option during checkout. We also include a personalized gift message card at no additional cost.

Log into your account and go to "My Orders" to track your order status. You'll also receive email updates at each stage of your order. Alternatively, use the "Track Order" link in your order confirmation email.

Our customer support team is available Monday to Saturday, 9 AM to 6 PM. You can reach us via email at support@smbglobal.com, phone at +92 300 1234567, or through the live chat on our website.